I. Introduction
We value your privacy and are committed to protecting your personal data. This Privacy Policy describes the types of Personal Information we may collect, how we may use and share that information, the measures we take to protect it, and explains your rights under data protection regulations.
We are dedicated to handling your personal information responsibly, diligently, and in compliance with all legal requirements. We do not sell Personal Information to advertisers or spammers. State-of-the-art professional standards are applied to protect the integrity and security of your data.
By accessing and/or using our mobile applications, platforms, and/or websites (collectively, the “Platforms”), you agree to the terms of this Privacy Policy.
Please read this policy carefully to understand our practices regarding your information. If you do not agree with our policies, your choice is not to use our Platforms. Your access or use of the Platforms constitutes your agreement to this Privacy Policy.
II. What Information We Collect
Unless otherwise agreed, we collect only the basic personal information necessary for our business relationship.
In the course of doing business, we may also collect business-related data, which can include information on purchases, services, other business activities, product feedback, and any other information you provide us.
“Personal Information” refers to any information that relates to you and could reasonably be used, alone or in combination with other data, to identify you.
Information You Provide and Information We Collect from Other Sources
You may choose to submit Personal Information and other information to us by making purchases or interacting with our Platforms, such as when you create and manage a user account, communicate with us via email or telephone, submit job applications, or participate in surveys.
Depending on the type of transaction you are performing, we may ask you to provide specific information, including:
Web Analytics and Interest-Based Advertising
Please note that our Platforms use cookies and other analytical tools.
We may use web analytics services on our Platforms, such as Google Analytics. The service providers administering these services use technologies like cookies to help us analyze how visitors use our site. The information collected through these means (including IP address) is disclosed to or collected directly by these service providers, who use it to evaluate website usage or to provide interest-based advertising to you.
We use cookies for the following purposes:
III. How We Use the Information We Collect
We may use the information we collect from you to:
We may also use the information we obtain about you in other ways for which we provide specific notice at the time of collection. We will only do so to the extent permitted by applicable law and will implement appropriate safeguards to ensure the security and integrity of your personal data.
IV. How We May Share Information
We may share your personal information within our corporate group, including subsidiaries, affiliates, and holding companies, to enable us to provide our services to you, process your payments, understand your preferences, send you information about products and services that may interest you, and conduct the other activities described in this privacy policy.
We may share information about you: (i) with carefully selected third-party service providers who perform services on our behalf or assist us in providing services to you; (ii) in response to requests by government agencies, such as law enforcement authorities, or to comply with any court order, law, or legal process; (iii) to protect our legitimate business interests; or (iv) in any other case with your consent.
We may also instruct service providers, domestically or abroad, to process your personal data on our behalf and in accordance with our instructions. We retain control over your personal data and remain fully responsible when engaging such service providers.
We may share information with other companies and organizations for fraud protection and credit risk reduction if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.
We may share your personal data with third parties if we sell or buy any business or assets. In such cases, we may disclose personal data to the prospective seller or buyer of such business or assets, along with their professional advisers. If the company or substantially all of its assets are acquired by a third party, personal data held about customers will be one of the transferred assets.
Otherwise, third parties will not have access to your personal data unless required by law or unless you give us permission.
V. How We Protect Personal Information
We will take all reasonably necessary steps to ensure that your personal information is treated securely and in accordance with this privacy policy and applicable data protection laws.
We have implemented and maintain appropriate technical and organizational security measures, policies, and procedures to protect your personal information from accidental loss and unauthorized access, use, alteration, and disclosure.
Measures we take include:
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee absolute security.
In compliance with applicable law, we do not retain Personal Information longer than necessary. We keep personal data about you for as long as we have a relationship with you (e.g., as long as you wish to receive marketing messages from us, or as long as you are a customer, and for a reasonable period thereafter). When determining retention periods after our relationship ends, we consider our customers’ typical expectations, our legal obligations, and regulatory expectations.
We are also required to retain certain personal data (e.g., relating to business transactions) for specific periods under applicable law. Your personal data will be promptly deleted when it is no longer required for these purposes.
VI. Confidentiality
The information you provide may be confidential, and we will maintain such confidentiality and protect your information in accordance with this privacy policy, our professional obligations, and applicable law. We do not sell, rent, distribute, or otherwise make personal information commercially available to any third party. We may share information with our service providers for the purposes set out in this Privacy Policy.
VII. Your Rights
You have the right to request a copy of the Personal Information we hold about you, to update or correct inaccuracies in that information, or to request that we delete your Personal Information from our systems and stop contacting you at any time.
We may not always be able to fully address your request, for example:
We will make every reasonable effort to honor your request in line with applicable laws. If we require additional time due to the complexity of the request, we will promptly inform you.
You also have the right, in particular circumstances, to object to our use of your Personal Information, to restrict our use of it, and to have your personal data transmitted to you or a third party in a structured, commonly used, and machine-readable format. Where we process personal data based on your consent, you have the right to withdraw that consent at any time.
We may continue to use your personal information following a request for restriction where:
We are not required to comply with your request to erase personal information if the processing of your personal information is necessary:
For any of the above requests, please send a description of the personal data concerned and provide your name, email address, and account/customer number as proof of identity by following the instructions in Section IX, “How to Contact Us.” We may require additional proof of identity to protect your personal data against unauthorized access.
If you have concerns about how we handle your personal data or wish to raise a complaint, you can contact us using the instructions in Section IX to have the matter investigated. If you are not satisfied with our response or believe we are processing your personal data unlawfully, you can complain to the competent data protection supervisory authority in the United Arab Emirates.
VIII. How to Opt-Out
Email: You can click on the unsubscribe link provided in any marketing email you receive from us.
Contact Us: You may contact us using the details provided in Section X, “How to Contact Us?”
IX. Changes to This Policy
We may update this Privacy Policy from time to time as required to comply with applicable data protection laws or to reflect changes in our practices. We encourage you to review it periodically. Any updated Privacy Policy will apply from the date it is posted on our website. Please check back regularly for updates.