I. Acceptance of Terms

This website and associated platforms (collectively, the “Website”) are owned and operated by the provider of goods and services (“Company,” “we,” “us,” or “our”).

By accessing this Website and/or placing an order or requesting a delivery, you agree to be bound by the Terms and Conditions set out below. If you do not agree to these Terms and Conditions, you may not use or access this Website.

These terms apply regardless of how you access the Website, including through mobile applications or mobile-optimized versions.

II. General Provisions

Access to this Website is granted strictly in accordance with these Terms and Conditions, which also apply to all orders and delivery requests placed through this Website or via other designated channels.

We reserve the right to:

  • Modify or withdraw this Website (or any part of it) temporarily or permanently, without liability.

  • Change these Terms and Conditions from time to time. Continued use of the Website or placement of orders after changes constitutes your acceptance. You are responsible for reviewing the terms regularly.

All content, including text, graphics, logos, and software (“Materials”) on the Website, is protected by intellectual property laws. You may not copy, reproduce, or distribute any Materials without our express prior written consent, except for personal, non-commercial use of product information made available for that purpose.

While we endeavor to keep the Website accurate, we do not warrant the reliability of all Content. We exclude liability to the fullest extent permitted by law for any claims or damages arising from your use of the Website or its Content, except for liability for fraud, death, or personal injury caused by our negligence, or where your statutory rights as a consumer are affected.

III. Your Account and Use

Registration may be required to use certain services. By registering, you agree that:

  • Your provided information is true, accurate, and complete.

  • You will update your information promptly.

  • You will not impersonate others, use the Website for unlawful purposes, or engage in activities that infringe on our rights or others’ rights.

  • You will not interfere with the Website’s operation or place an unreasonable burden on our infrastructure.

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must notify us immediately of any unauthorized use. We reserve the right to block accounts for misuse without notice.

IV. Orders and Contract Formation

The technical steps to form a contract are:

  1. You place an order by completing the checkout process.

  2. We send an order acknowledgment email.

  3. The contract is formed when we dispatch your order, unless we notify you of non-acceptance.

We may decline an order due to stock unavailability, payment authorization issues, pricing errors, or if you do not meet eligibility criteria.

V. Privacy and Cookies

We treat your personal data as confidential and in accordance with our Privacy Policy. Our use of cookies is detailed in our Cookies Policy.

VI. Online Shopping: Key Terms

  • Delivery/Collection: Available in selected areas and from selected branches. We reserve the right to restrict services.

  • Failed Delivery/Collection: Unclaimed orders may be cancelled after 24 hours, with a refund (excluding perishables).

  • Returns & Refunds (Goodwill Policy): In addition to your statutory rights, you may return non-perishable, unused items in their original packaging within 14 days of receipt to the place of purchase for a refund or exchange, subject to proof of purchase. This policy is discretionary and excludes perishable, personalized, or used items.

  • Online Cancellation Rights (Cooling-Off Period): For online/phone orders, you have the right to cancel your order for eligible products within 14 days of receipt for a full refund, including standard delivery cost. You must return the items. Certain items (e.g., perishable food, unsealed media) are exempt unless faulty.

  • Payment: We accept major credit/debit cards. Payments are processed securely via encrypted connections. You may choose to store card details for future use at your discretion.

  • Pricing & Substitutions: You are charged the price at the time of order. Prices and offers may vary. For unavailable items where you accept substitutions, you will only be charged for the price of the original item, even if a more expensive substitute is provided. You may reject any substitute at delivery/collection.

  • Errors & Quality Guarantee: Report errors or shortages promptly. We guarantee products are of satisfactory quality, fit for purpose, and as described. Your statutory rights are not affected.

VII. User-Generated Content

By submitting content to the Website, you grant us a broad license to use it. You confirm you have the right to share it and that it does not infringe others’ rights or contain prohibited material (e.g., illegal, offensive, or infringing content). We reserve the right to remove such content and suspend accounts.

Content from other users is not verified or endorsed by us.

VIII. Mobile Access

Using mobile applications or sites may incur data charges from your provider, for which you are responsible. Location data may be collected anonymously to find nearby branches. Content on mobile channels may not always be current; the main Website’s content takes precedence. The service is intended for users within the United Arab Emirates.

IX. Links

We may link to third-party websites for your convenience, but we do not endorse or accept liability for their content. You may link to our homepage with descriptive text, but must request permission for use of logos.

X. Governing Law and Contact

These Terms and Conditions are governed by the laws of the United Arab Emirates. For any questions or to serve legal notices, please contact the Legal Department at the address provided on the Website.

All rights reserved. No part of this Website may be reproduced without prior written permission.